Passwords

A password is required to log in to Tungsten AP Essentials. For security reasons, you are automatically logged out of Tungsten AP Essentials after 30 minutes of inactivity.

Minimum password requirements

• At least 8 characters long (leading and trailing spaces are not allowed).
• A combination of at least one uppercase and at least one lowercase letter.
• At least one character that is not a letter.
• Commonly used passwords are not allowed. For example, you cannot use "Password1" or "Qwerty123". If you try to change your password to a commonly used password, a dialog appears to prevent you from doing so.

Recommended password requirements

• At least 14 characters long (leading and trailing spaces are not allowed).
• A combination of at least two uppercase letters and at least two lowercase letters.
• At least two characters that are not a letter or a number.

You can change your password at any time by logging in to Tungsten AP Essentials, selecting your user name in the top menu, and selecting Change password. When you change your password in Tungsten AP Essentials Office or Admin Center, you are automatically logged out of other sessions that are present in web browsers other than the current browser.

If you lose your password, select Forgot password on the sign-in page and type your user name in the dialog box that appears. An email is automatically sent to the email address associated with your account. The email contains a link to a page where you can reset your password. The link is only valid for 3 days. If you do not use the link before it expires, you can select Forgot password to obtain a new link. The password is not reset until you use the link and manually reset it yourself. If you remember your password after you receive the email, you can still use your password to log in.

You have five chances to enter the correct password when logging in. If you enter the wrong password more than five times, your account is locked and your password must be reset by an administrator.