Accounts overview

Administrators access accounts from the Admin Center. Accounts are organized in a hierarchy that consists of three different levels: subsidiary, partner and customer. Access to each level is inherited downward through the hierarchy. For example, a partner administrator has access to all of the customers and settings under his partner account, but does not have access upwards to the subsidiary account. Similarly, a subsidiary administrator has access to all of the partners and customers under his subsidiary account. Service settings and other settings are also inherited from the parent account. If you disable a setting in an account, the setting is also disabled, or even invisible, in the child accounts.

Account activation is inherited downward through the hierarchy. For example, if you deactivate a partner account, all of its customer accounts are also deactivated. Also, if a service is disabled in the parent account, it is not available to its customers.  

Subsidiary accounts

Subsidiary accounts are administrative accounts that Kofax subsidiaries can use to manage their own partner accounts.

Partner accounts

Typically, a service bureau uses a partner account to manage invoices for many different customers. Partner administrators handle tasks such as:

Account groups

Account grouping is an optional feature for advanced users.

Large bureaus that manage many partners can organize partner accounts into groups, which are reflected in the hierarchy of the administration tree-view. You can also group customers in the same way. This makes administration easier because you can create logical groups to keep accounts organized, and you can create administrators that oversee each group.

Customer groups have the additional benefit of being able to define a service plan at the group level. When you create a service plan for a customer group, the usage data (displayed in the Account view) reflects the combined usage of all the member accounts of the group. This makes it easier to identify groups that are approaching or exceeding usage expectations. You can see usage information about each individual account in the Usage summary view.

Learn how to group accounts.

Partner-group administrators cannot create new partner accounts, but customer-group administrators can create new customer accounts.