Limiting the duration of workflow steps

To ensure invoices are processed in a timely manner, you can limit the amount of time invoices are allowed to spend in each workflow step. If a step exceeds the time you specify, an email notification is automatically sent to the exception handler. Email notifications are sent once per day and contain a summary of all of the invoices that exceed the Maximum duration setting. The email notifications are sent at 04:00 UTC for Europe, 11:00 UTC for the US and 13:00 UTC for Australia.

Limit the duration using Admin Center

To limit the duration of workflow steps using Admin Center:

  1. Navigate to the Workflow view and click the Notifications tab.
  2. Click EDIT.
  3. Select  Notify the exception handler if a workflow step exceeds the maximum duration .
  4. Use the Maximum duration (days) setting to specify the number of days an invoice is allowed to spend in each step. Note that these settings apply to all steps in all workflows of the current customer.
  5. Click SAVE.