Getting help with Kofax products

The Kofax Knowledge Portal repository contains articles that are updated on a regular basis to keep you informed about Kofax products. We encourage you to use the Knowledge Portal to obtain answers to your product questions.

To access the Kofax Knowledge Portal, go to

The Kofax Knowledge Portal is optimized for use with Google Chrome, Mozilla Firefox, or Microsoft Edge.

The Kofax Knowledge Portal provides:

  • Powerful search capabilities to help you quickly locate the information you need.

    Type your search terms or phrase into the Search box, and then click the search icon.

  • Product information, configuration details and documentation, including release news.

    To locate articles, go to the Knowledge Portal home page and select the applicable Solution Family for your product, or click the View All Products button.

From the Knowledge Portal home page, you can:

  • Access the Kofax Community (for all customers).

    On the Resources menu, click the Community link.

  • Access the Kofax Customer Portal (for eligible customers).

    Go to the Support Portal Information page and click Log in to the Customer Portal.

  • Access the Kofax Partner Portal (for eligible partners).

    Go to the Support Portal Information page and click Log in to the Partner Portal.

  • Access Kofax support commitments, lifecycle policies, electronic fulfillment details, and self-service tools.

    Go to the Support Details page and select the appropriate article.