Email forwarding

When invoices are sent to ReadSoft Online via email, you can forward copies of the emails to an alternate email address, depending on whether they are accepted or discarded. Sometimes customers accidentally send email that cannot be processed by ReadSoft Online. This can happen, for example, if an email is sent without an attached invoice, or the invoice format is invalid or unrecognized. To make sure that invoices are not lost accidentally, you can set up email forwarding to catch invoices that do not pass email attachment validation. You can also use email forwarding to send copies of emails that ReadSoft Online accepts without problems.

  1. Navigate to the Services view of the customer you want to edit.
  2. Select the Email input service and click EDIT.
  3. In the Email forwarding settings, click  ADD and use the dialog that appears to define your email forwarding settings.
  4. Click OK to close the view, and make sure you click SAVE in the Email input view to save the new settings.
You can also use this feature to copy all accepted email to the Forwarding email address by selecting Accepted in the Email forwarding view. This can be useful, for example, to archive all incoming email input that is accepted by ReadSoft Online.

Every input email that triggers email forwarding is logged in the Audit trail view.

Email is forwarded as an attachment in EML format. Most modern email applications support the EML format. If your email application does not support the EML format, there are free email applications you can download and install, such as Mozilla Thunderbird.