Using a custom domain for Email input services
This feature requires special customization, so please contact your Kofax representative if you are interested.
These steps assume that the partner already has a registered domain.
In the DNS settings on your own domain server, add two MX records according to the table below. Specify the host names
and priorities that correspond to the
system you use. This enables the routing of incoming email to
ReadSoft Online system Host name Priority Europe eu-mail-01.readsoftonline.com 10 Europe eu-mail-02.readsoftonline.com 20 North America na-mail-01.readsoftonline.com 10 North America na-mail-02.readsoftonline.com 20 Asia and Australia as-mail-01.readsoftonline.com 10 Asia and Australia as-mail-02.readsoftonline.com 20Make sure the MX records do not interfere with your normal email operations. You can do this by using a separate domain or sub-domain to route the email. Incorrect DNS settings can cause all of your email to be lost or sent to the wrong server.
The domain/sub-domain you use for email input services cannot have CNAME records defined.
- Contact your Kofax representative and provide the custom domain name you want to use. After Kofax personnel adjust your settings, you can specify new email addresses that use your custom domain.