Troubleshooting in NetSuite
If you do not specify the tax code when verifying invoices, and you have a default tax code specified in NetSuite, invoices can be rejected with an error stating that the "transaction does not balance." To avoid this issue with NetSuite, make sure you specify the tax code when verifying invoices.
If you receive an error about the location when sending a PO invoice to NetSuite, you can solve this issue by disabling the location validation for line items in NetSuite. To do this in NetSuite:
- Navigate to .
- Select the form you want to edit.
- Then click Edit and navigate to .
- Locate the Location field and deselect the box in the Show column.
Numeric EntityID instead of names
If you use a numeric EntityID for your NetSuite vendors, instead of names (the default NetSuite behavior), master data synchronization populates the Kofax AP Essentials supplier name with the NetSuite vendor number instead of the actual name. You can change this behavior by using the Use Supplier Entity ID as supplier number setting.
Vendors shared between subsidiaries
If you share vendors between subsidiaries in NetSuite, these are not part of the master data synchronization due to limitations in NetSuite. You can work around this limitation by creating subsidiary-specific saved searches that have a criteria for Subsidiary Fields ... > Internal ID set to the specific subsidiary. When using this approach, you need to create one vendor saved search for each subsidiary.