Troubleshoot AP Essentials Connect
Check these issues if you have problems running AP Essentials Connect.
Generic issues
Do not run multiple instances of AP Essentials Connect at the same time for a single customer account. Doing so causes errors
because each instance competes to process the same documents.
If you have problems running AP Essentials Connect:
- Ensure you have access to the URL that corresponds to your location:
You can select the links above to test if you have access. Select the links using the same computer that runs AP Essentials Connect. If you receive a 404 error, you do not have access.
- Ensure you can download the files that are listed in the page that is displayed when you select one of the links above. To do this, replace "Deployment.manifest" in the URL with one of the file names in the list.
- Log in to AP Essentials using the same computer that runs AP Essentials Connect to ensure you can connect to AP Essentials.
- If you use a proxy connection, ensure the settings are applied to the same user/account that runs AP Essentials Connect. By default, this is a local System account. To test this, access AP Essentials using a location above, then change the AP Essentials Connect user to the same Windows user you tested with.